First line support employee

Monkey Vision is the second largest WordPress agency in the United Kingdom and Belgium! We design and build unique websites and online shops for various clients throughout the United Kingdom. Are you looking for a challenging job as a First Line Support Assistant? Then Monkey Vision Vision is the right place for you!

What will you do?

As a first-line support employee at Monkey Vision , no day looks the same. You have a diverse range of tasks:

• You are responsible for the 1st line; so all clients come to you first. You expand their website, solve their problems and, if necessary, transfer the customer to second-line support.
• You will always be there for our clients, helping them with questions and developing their site.
• You will fix errors on websites and make sure they work optimally again.
• You think critically about how websites can become even better.
• You will communicate with different departments within Monkey Vision and help colleagues.
• You will be responsible for your own projects.

Who are we looking for?

We are looking for a flexible, hard-working and stress-resistant Support Assistant.

You have:

• All-round knowledge of and experience with various operating systems, managed WordPress hosting, domain names, CSS and HTML. JavaScript and PHP are an advantage.
• Good communication skills, to be able to explain everything to customers in clear language.
• A good command of the Dutch language.
• Someone who can communicate with customers via phone and email in a fun way.
• Flexibility, because you know our online world is changing fast.
• 32-40 hours time.

What do you get when you come to work at Monkey Vision ?

• Interesting clients and challenging projects; no day is the same.
• A guarantee that you will enjoy going to work. Monday mornings excepted, we can't do anything about that either.
• The chance to develop yourself.
• The space to implement your ideas and join the team.
• A cool office with parking or a 15-minute walk from the station.
• A shared lunch every afternoon, fun Wednesday afternoon drinks and the occasional fun team outing.
• Access to platforms like Masterclass and Udemy to broaden your knowledge and Spotify and Netflix accounts to chill out on weekends.
• A fantastic team! We consider ourselves very nice colleagues, but you can experience that for yourself.
• Good salary.
• The opportunity to develop yourself and grow within our company.

Do you want to join us in making sure all customers are happy and our websites and online shops are working well? Then apply using the form below. We will contact you as soon as possible!

Apply for this position